Approved knowledge
Answers are shaped around the business information and policies you choose to provide.
AI VOICE / Webcat LabsBUILT FOR THE NEXT CONVERSATION
ALWAYS READY TO RESPOND
Every lead deserves an answer.
Every lead deserves an answer.
Every customer does too.
AI voice agents that qualify enquiries, book appointments, recover carts and answer order questions—with the right context passed to your team.
REAL ESTATEDENTAL CLINICSE-COMMERCECUSTOMER SUPPORT
WEBCAT / VOICE WORKFLOWEXAMPLE
INBOUND ENQUIRY“Can I book a viewing this week?”
LISTENUNDERSTANDACT
01 / CAPTURE
Answer while intent is fresh.
Respond to new enquiries and after-hours calls with questions tailored to your business.
02 / COORDINATE
Turn a call into a next step.
Check availability, book a meeting or site visit, and keep the conversation connected to your CRM.
03 / SUPPORT
Give customers useful answers.
Help with order status, common questions and handoffs when a person should step in.
LIVE AI VOICE / Webcat LabsEXPERIENCE THE CONVERSATION
SPEAK TO WEBCAT AI
conversation starts here.
Ask how AI voice could handle your enquiries, appointments, cart recovery or customer support. Tap the orb, ask a question, then tap Finish question to hear the response.
Tell it about your businessAsk what it can automateAsk about appointment booking
Prefer to talk to our team? Book a demo ↗︎WEBCAT AI / VOICE CONSOLECHECKING
00:00
READY → LISTENING → AI SPEAKINGCHECKING CONNECTION
AI VOICE / CONNECTED BY DESIGNBEFORE → WITH WEBCAT
From a missed call
to a clear next step.
A voice agent is most useful when the conversation can move with the customer—from the first enquiry to a booking, update or human handoff.
BEFORE / DISCONNECTED
Website leadMissed callCRMWhatsAppCalendarFollow-up
Separate tools. Repeated work. Lost context.
WITH WEBCAT / CONNECTED
- Lead
- AI Voice
- CRM
- Follow-up
- Calendar
- Sales Team
One journey, with the next action visible.
01 / HOW IT WORKSONE CONNECTED JOURNEY
FROM FIRST RING TO NEXT ACTION
The conversation is just the beginning.
Webcat Labs designs the questions, knowledge, integrations and handoffs around your actual workflow. The agent can collect what matters, take an approved action and leave a useful record for your team.
Map your voice workflow ↗︎01Lead or customer callsPhone, site or campaign
02AI listens and respondsApproved answers and intake
03Next action happensBook, update, follow up or escalate
04Team receives contextCall notes and customer details
02 / USE CASESBUILT AROUND YOUR CUSTOMER JOURNEY
Useful from the first call to the final follow-up.
Start with one high-value conversation. Add channels and actions as the workflow proves useful.
REAL ESTATE / LEAD TO VIEWING01 — 03
Be the first voice a new buyer hears.
When a property lead comes in, an agent can call or answer, ask the right intake questions and help arrange a viewing. Your human agent gets the details before taking over.
Lead intakeBudget, location, timeline, property needs and financing status.
Tour schedulingCheck connected calendars, propose a slot and confirm the next step.
Listing questionsAnswer from approved listing data and escalate uncertain details.
Tenant & dormant lead flowsLog maintenance requests or re-engage contacts with a clear handoff.
EXAMPLE FLOWNEW PROPERTY ENQUIRY
“Is the two-bedroom in Kochi still available?”
“I can help with that. What is your preferred move-in date and budget?”
NEXT ACTIONViewing request → Calendar → Agent
Illustrative workflow. Listing answers depend on your connected data.
DENTAL CLINICS / ENQUIRY TO APPOINTMENT02 — 03
APPOINTMENT REQUESTPatient enquiry
REASON FOR VISITConsultation
NEXT STEPAvailable slot → confirmation
Make it easier to book the care they need.
Give patients a calm first response for opening hours, service questions and appointments. The agent can gather basic context, offer connected availability and route clinical or urgent questions to staff.
Appointment bookingOffer available times from a connected calendar and capture contact details.
Routine questionsShare approved information on services, location and preparation.
Reminders & reschedulingSupport follow-up messages and changes within your clinic workflow.
Clinical advice and emergencies should be handled by qualified staff under your clinic’s rules.
Book a Clinic Demo ↗︎E-COMMERCE / SERVICE TO SALE03 — 03
Support the order. Save the conversation.
Voice can help shoppers before and after checkout: answer product questions, follow up on abandoned carts, check order status and route returns or exceptions to your team.
Cart recoveryFollow up on eligible abandoned carts, answer objections and guide checkout.
Where is my order?Verify the customer and read status from connected order and delivery systems.
Returns & changesExplain approved policies and hand off actions that need authorization.
Product help & feedbackGuide product choice and collect post-purchase feedback when appropriate.
EXAMPLE FLOWORDER STATUS CALL
“Where is my order?”
“I can check that. Let’s verify your order first.”
CONNECTED DATAIdentity → Order system → Delivery update
Illustrative workflow. Store access and verification are configured per project.
03 / DESIGNED FOR REAL OPERATIONSCONTROL STAYS WITH YOUR TEAM
Useful AI needs clear boundaries.
Human handoff
Escalate sensitive, uncertain or high-value conversations with the call context attached.
Connected actions
Calendar, CRM, store and messaging actions depend on your systems and permissions.
Review and refine
Use real conversation examples to improve prompts, paths and handoff rules.
04 / COMMON QUESTIONSTHE PRACTICAL DETAILS
Before the first call.
Can an agent book directly on our calendar?
Yes, when the calendar integration and permissions are configured. We define which appointment types, availability rules and confirmations the agent can use.
Can it call new leads and abandoned carts?
Outbound flows can be designed for eligible contacts and your approved communication rules. The timing, consent checks and escalation path are set for each project.
Will it connect to our CRM or store?
We map the fields and actions you need, then confirm the available APIs and access for your CRM, commerce platform and support tools.
What happens when it cannot answer?
We set clear fallback rules. The agent can capture the question, transfer or create a task for your team with the conversation details.
Is there a live demo on this page?
The public Webcat voice agent is being connected. Book a demo and we can walk through a sample workflow for your business.
Start with the conversation your team cannot afford to miss.
Tell us where calls, leads or orders slow down. We’ll show how an agent could respond, act and hand off in your business.